Can I Return Gap Items To Old Navy?

Can I Return Gap Items to Old Navy?

If you’ve ever found yourself in a situation where you bought an item from Gap, only to later realize that it doesn’t quite fit your style or preferences, you may be wondering if you can return it to Old Navy instead. After all, both Gap and Old Navy are owned by the same parent company, Gap Inc., so it’s natural to question whether their return policies are interchangeable. In this article, we’ll dive into the details and provide you with the information you need to know about returning Gap items to Old Navy.

Understanding the Relationship between Gap and Old Navy

Before delving into the topic of returns, it’s essential to grasp the connection between these two popular retail brands. Both Gap and Old Navy are part of the same family of brands owned by Gap Inc., which also includes Banana Republic and Athleta. While each brand has its unique identity and target audience, they operate under the umbrella of Gap Inc., sharing certain resources and management strategies.

Gap Items: Returning Them to Old Navy

Now that we understand the relationship between Gap and Old Navy let’s address the pressing question at hand – can you return Gap items to Old Navy? The answer is both yes and no. While being sister brands under Gap Inc., each brand has its distinct policies when it comes to returns.

Typically, when you make a purchase from any retailer, their return policy applies exclusively to that specific store. This means that if you buy an item from Gap, their return policy dictates how and where you can return or exchange it. Conversely, if you purchase an item from Old Navy, their return policy governs that particular transaction.

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Old Navy’s Return Policy

Old Navy has a generous return policy that allows customers to return or exchange most unwashed and unworn items within 45 days of purchase. They accept returns both in-store and by mail, making it convenient for customers who prefer either option. However, it’s worth noting that some items, such as swimwear and final sale merchandise, may not be eligible for return or exchange.

Gap’s Return Policy

Gap also has its own return policy, which is similar to Old Navy’s in many ways. However, there might be slight differences in the specific details. Gap generally allows customers to return or exchange most unwashed and unworn items within 45 days of purchase, either in-store or by mail. As agree with this Old Navy, certain exceptions apply, such as swimwear and final sale merchandise.

The Exceptions

While both Gap and Old Navy have comparable return policies, it’s crucial to highlight that their policies are not interchangeable. Even though they share the same parent company and some similarities in terms of product offerings and target audience, their individual stores operate independently. Therefore, you cannot simply walk into an Old Navy store with a Gap item and expect to process a return or exchange.

However, check it out‘s worth mentioning that if you made a purchase from Gap online and want to return or exchange it, you may have the option to do so at an Old Navy store if they offer online order returns. This can vary depending on the location and specific policies of the Old Navy store you visit.

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Maximizing Your Options

If you find yourself in a situation where you want to return a Gap item but prefer the convenience of an Old Navy store nearby, there are still options available to you. The best course of action is to contact the customer service department of both Gap and Old Navy directly. Explain your situation and inquire whether any exceptions can be made for your specific circumstance.

Customer service representatives are often understanding and empathetic towards customer needs. They may be able to provide insights or alternative solutions that could help you navigate the return process more efficiently. It’s always worth reaching out and exploring your options rather than assuming there is no flexibility in returning Gap items to Old Navy.


In conclusion, while Gap and Old Navy are sister brands under the same parent company, their return policies are not interchangeable. Each brand has its distinct policies that apply exclusively to their respective stores. Therefore, when returning items, it’s important to adhere to the specific guidelines outlined by the store from which you made your purchase.

If you ever find yourself in a situation where you need assistance or have questions about returning Gap items to Old Navy, don’t hesitate to contact customer service representatives from both brands. They can provide you with accurate information and potential solutions based on your unique circumstances. Remember, exploring your options and seeking help is always a better choice than assuming there are no alternatives available.

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